Privacy Policy

Smoke’n’Fire is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have to safeguard your privacy. This Privacy Policy sets out the information requested from you when you access smokenfire.com (the “Site“).

How is Customer Information Obtained by smokenfire.com and How is it Used?

We receive and store information you give us. Most of the information you give us is collected when you buy products on-line, request literature/ information, or complete your Customer Profile. You may give us information such as your name, address, phone numbers, e-mail addresses, financial information, employment information, application information, ideas for new projects or applications, and your buying interests. The information that you provide us is used to respond to your requests, notify you of products being shipped to you, customize your interactions with us, improve our offerings, provide materials or offers to you, and communicate with you. It is your choice whether or not to provide us with certain information. However, you may be unable to take advantage of many of our offers and features if we do not receive your customer information.

We also receive and store certain types of information through use of “cookies.” Some examples of information gathered this way are the Internet Protocol (IP) address used to connect your computer to the Internet, log-in, e-mail address, password, computer and connection information such as browser type and version, operating system, platform, and the full Uniform Resource Locator (URL) used to, through, and from our Site. We use the information gathered by “cookies” to manage and customize your on-line shopping experience and to improve our offerings.

How can I manage the information Smoke’n’Fire has about me?

You can always choose not to give Smoke’n’Fire information. However, certain information is necessary in order for you to take advantage of our products and services, including change notifications, literature updates, etc.

If you want to add/update your information or preferences, please modify your Account Profile. When you update your information, we may keep a copy of your earlier information for our records.

It is your responsibility to review our policies and terms and conditions for any changes. If you do not accept our terms and conditions and policies, please do not use our Sites or their offerings.

Who does Smoke’n’Fire share Customer Information With?

Customer information is important for Smoke’n’Fire to be able to offer products and services to you. We are not in the business of selling customer information to others. We do share customer information with our subsidiaries and with others as described below. Such third parties may be based in the United States, or elsewhere. We are not responsible for the privacy practices of third parties to whom your information may be transferred. If you do not wish us to share your information as described below, you may opt out by not supplying information to us when entering information into your Customer Profile, or by not placing orders through “Smoke’n’Fire.com”

Agents: We use other companies and persons to perform tasks on our behalf. Examples are not limited to delivering packages, processing credit card payments, checking for export compliance, and providing customer service. They have access to customer information to perform their jobs, but may not use it for other purposes. For example, if you make a purchase request through “Smoke’n’Fire.com”, Smoke’n’Fire will share your customer information with third parties and receive information from credit bureaus and other companies to help prevent and detect fraud, and to offer credit or financial services to some customers.

Distributors and Sales Representatives: These companies and persons often provide service to Smoke’n’Fire ’s customers. They have access to customer information to perform their jobs, which is not limited to marketing Smoke’n’Fire products, but may not use it for other purposes.

Third Parties: Except for information transmitted to Smoke’n’Fire through the on-line support system, any other technical submissions to Smoke’n’Fire such as designs, ideas or data that you transmit to or post on our Site by any means is considered and treated by Smoke’n’Fire as nonconfidential and nonproprietary.

Conformance with the Law: We release account and other customer information when we believe it is appropriate to comply with the laws of Missouri.

Protection of Smoke’n’Fire and Others: Smoke’n’Fire will, at its discretion, release customer information necessary to protect the rights, property and safety of Smoke’n’Fire or others in accordance with the laws of Missouri.

Security

We use encryption to secure the financial information you enter. Your entire credit card number is transmitted to your credit card company during order processing, and your Identifying and Credit information are transmitted to companies that process your credit card transactions and review them for export control violations.

Law and Jurisdiction

Your visit to our Site and any dispute over privacy is subject to our Privacy Policy which include limitation on damages and application of the law of the state of Missouri, U.S.A without regard to any conflict of laws provisions. The federal and state courts of the state of Missouri shall have the exclusive jurisdiction to adjudicate any dispute relating to this Privacy Policy.

Changes to Our Privacy Policy

Our Privacy Policy may change from time to time. Check our Site frequently to see recent changes. Continued use of any of our Site will signify that you agree to any such changes. Unless we expressly state otherwise, our current Privacy Policy applies to all information we have about you.

Consent

By submitting your information you consent to the use of that information as set out in this Privacy Policy.

Contact Us

If you have any concern about our treatment of your customer information, please send us an e-mail at bbqinfo@smokenfire.com.